Anniversary of Own Firm-3

Dear Felix

At Overnight Futons, we make quality bedroom furniture that is as affordable as it is modern. Please accept my apologies for the damaged headboard included in your mahogany frame order. That’s not our style.

I don’t want to make excuses for the cracked wood, but let me explain the situation so you’ve got the full picture. Overnight Futons’ Bandra warehouse experienced a mild earthquake last month. While all of the furniture was closely examined afterward, it seems your bed frame managed to pass inspection because its crack is so well hidden.

I am sorry for any inconvenience. We are shipping you a brand-new futon headboard (free of charge). It should arrive in 10 working days.

Thanks for understanding these extreme circumstances. Overnight promises to deliver perfection, even if it takes a second try.


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