Response to Objection - Bad Experience Company-2

Dear Felix

I understand your hesitancy about retaining the services of Estate Landscaping. We are aware of past incidences concerning several workers employed by our landscaping business last summer. I apologize for any mishandling and/or misuse of your personal gardening tools while these temporary employees worked on your property. I believe part of the problem was caused by our past procedures for hiring contract workers. I want to assure you Estate Landscaping has incorporated a new hiring policy to ensure we build a pool of hard-working, reliable landscape artists.

To show you how much Estate Landscaping values your business, we are enclosing a coupon worth 30 percent off our services. We hope you will give us the opportunity to rebuild our reputation as your landscaping service.

Regards
Lydia