Response to Customer After Losing Sale-1

Dear Felix

We fought hard, and evidently we lost, in our efforts to get you to agree that SteamKlean is exactly what you need to solve your carpet maintenance problems. Despite our disappointment, we thank you for allowing us to talk with you and propose our Jay products.

As you probably realize, we like to follow up on the reasons behind our failures as well as our successes. Would you be kind enough to take the time to phone me at 201-456-8379, ext. 1401, or jot a note on the bottom of this letter telling us why you decided against our Jay SteamKlean?

Thanks for any help you can give us to improve our presentation of the Jay SteamKlean to future customers. We really do think we have the finest product available.

Regards
Lydia