Follow to Phone - Follow Up to Appointment-4

Dear Felix

After yesterday’s meeting, Colleen and I were very encouraged by your comments and enthusiasm. The discussion helped us to better understand the issues and concerns of your telemarketing setting.

I hope the meeting was equally enlightening for you. Our goal was to provide you with additional information on how we can help in these ways:

• On-site customer service training to both new and seasoned telephone staff

• Staff survey of areas for improvement

• Motivational tools to achieve consistent quality of service

I think Kavita’s position–a dedicated specialist–exemplifies our commitment to your organization.

I look forward to learning more about your organization by working closely with you in the future to establish a long term relationship. Again, thank you for your time.


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