Request for Information on Credit Hold
When attempting to utilize our [firm] charge card for a purchase on [date], we were informed that we would have to speak to the credit office before any additional purchases could be made.
There were several customers waiting in line in your credit office, therefore, we are writing to you instead.
Could you please tell us if there is a problem with this account? If so, what is the nature of the problem?
We will be looking forward to your prompt reply.