Reply to Notice of Item Missing from Carton

Dear Felix

Your letter informing us that the [missing item] for your new [product] was not included in the carton has been brought to my attention.

There is a package on its way to you now that includes the item and a little something extra. This is our way of saying how sorry we are for having slipped up, and thanking you for choosing the [name of product].

If I can be of assistance to you in any way in the future, please call at any time.


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