I am writing this letter to register a formal complaint regarding the poor quality of
closed captions on some children's programming being broadcast daily on (name of TV
channel). I am a concerned mother of a home-schooled eight-year-old boy who is deaf,
therefore, I value the closed captioning on your kids' shows and often integrate them into
my lessons. However, during the month of (date) and a number of times since, I have
noticed several examples of unreadable and garbled words during the (name of programme and
Specifically, during the week of
(date), this program contained a number of garbled words, rendering the captions only
partially readable. Since my son is profoundly deaf, he relies ___ % on the captions to
understand and enjoy the program content.
I would appreciate if you resolve this problem for the benefit of the childrenas well as
other people who are deaf or hard of hearing. In case you need any additional information
from me in order to investigate this service issue, kindly contact me at (phone
I shall be thankful for your
prompt attention to this matter.