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Write a letter complaining to a Local Station about Closed Captioning.



Dear Sir/Madam



I am writing this letter to register a formal complaint regarding the poor quality of closed captions on some children's programming being broadcast daily on (name of TV channel). I am a concerned mother of a home-schooled eight-year-old boy who is deaf, therefore, I value the closed captioning on your kids' shows and often integrate them into my lessons. However, during the month of (date) and a number of times since, I have noticed several examples of unreadable and garbled words during the (name of programme and its timings).

Specifically, during the week of (date), this program contained a number of garbled words, rendering the captions only partially readable. Since my son is profoundly deaf, he relies ___ % on the captions to understand and enjoy the program content.

I would appreciate if you resolve this problem for the benefit of the childrenas well as other people who are deaf or hard of hearing. In case you need any additional information from me in order to investigate this service issue, kindly contact me at (phone number/e-mail address).

I shall be thankful for your prompt attention to this matter.

Sincerely,

 




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