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  A1 Letters  





Write a letter complaining about inaccessible information or Telecommunication Technology provided by a company.

Dear Sir

This is to inform you that on (date), I (bought, leased, rented, etc) a (name of the product, with serial/model number, or name of the service) at (name of store, location, date etc.).

I am sorry to inform you that your product (or service) is not accessible to me. (Include a short statement about your disability, focusing on difficulties you have with products rather than a medical diagnosis.) I am disappointed because I cannot use (name the feature or function causing the problem) because (describe what happens or does not happen). Because your product (or service) is inaccessible, I am facing lot of trouble (describe how the product's inaccessibility affects your ability to work, etc).

I would appreciate if you take appropriate action (state the specific action you want - money back, charge card credit, repair or modification, exchange, etc.). I am enclosing copies of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, etc).

I shall wait until (set a time limit) before seeking additional help from a disability rights. Kindly contact me at the above address or by phone at (number). I look forward to your reply and to a speedy resolution to my accessibility problem.



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