Complaint's Account Number (----)
I am writing this letter to complain about the charges on my savings account for the
(month and year). I am also enclosing a copy of my monthly statement which shows that I
was charged twice for getting cash out of an ATM on (address), on the (date). I have
highlighted the relevant section and the reference for the transaction on my statement is.
I am sure that this must be an error and I would like you to recredit my account for the
amount of the charge.
I look forward to your response.