I am writing this letter to inform you that on (date), I (
bought, leased, rented, or had repaired) a (name of the product, with serial or model
number or service performed)] at (location, date and other important details of the
However, I am sorry to inform that your product has not performed well [or the
service was inadequate] because [state the problem]. I am disappointed because (explain
the problem: for example, the product does not work properly, the service was not
performed correctly, wrong billing, etc).
I would appreciate if you take appropriate steps (state the specific action you want -
money back, charge card credit, repair, exchange, etc.) for the resolution of the matter.
I am also enclosing copies of my records (include receipts, guarantees, warranties,
canceled checks, contracts, model and serial numbers, etc).
I shall look forward to your reply and and will wait until [set a time limit] before
seeking help from a consumer protection agency for the resolution of my problem. Kindly
contact me at the above address or by phone at (phone no.).