Re: Account number or other reference to your
I am writing
this letter as a follow up on our conversation of (date) with regard to a problem I have
with the [name of product or service performed] that I [bought, leased, rented or had
repaired] at your [name of location] location on (date).
I would like to
draw your attention to the fact that I am dissatisfied with your [service or product]
because [describe problem]. I have already attempted to resolve this problem by
[describe attempts and actions taken]. I am also enclosing copies of my records. (Include
copies of receipts, canceled checks, contracts, etc).
It is with deep
regret that I have to remind you that the problem remains unresolved. I request that
you ( List specific actions you want, such as: refund, exchange or repair the item).
me within [number of days] days to confirm that you will honor my request. In other
case I have prepared a complaint for submission to the proper agencies for investigation,
but I will not file the complaint if you resolve the problem within this time period I
Thank you for
your anticipated assistance in resolving my problem. Kindly contact me at [telephone
number and/or e-mail address] if you have any questions.