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Write a letter complaining about a faulty product.

 

Re: Account number or other reference to your complaint

Dear Sir

I am writing this letter as a follow up on our conversation of (date) with regard to a problem I have with the [name of product or service performed] that I [bought, leased, rented or had repaired] at your [name of location] location on (date).

I would like to draw your attention to the fact that I am dissatisfied with your [service or product] because [describe problem]. I have already attempted to resolve this problem by [describe attempts and actions taken]. I am also enclosing copies of my records. (Include copies of receipts, canceled checks, contracts, etc).

It is with deep regret that I have to remind you that the problem remains unresolved. I request that you ( List specific actions you want, such as: refund, exchange or repair the item).

Kindly contact me within [number of days] days to confirm that you will honor my request. In other case I have prepared a complaint for submission to the proper agencies for investigation, but I will not file the complaint if you resolve the problem within this time period I have indicated.

Thank you for your anticipated assistance in resolving my problem. Kindly contact me at [telephone number and/or e-mail address] if you have any questions.

Sincerely,

 

 




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