am writing this letter to complain about (name of product/service, with serial/model
number) that I purchased on (date and location of transaction). I am dissastified with the
product/service (state the reason).
I first learned of this problem, I contacted (name of the person, date of the call) at
your company, and was told that nothing could be done about my problem. I believe that
this response is unfair because (the reason you feel the company has an obligation to
you). I would like a written statement explaining your company's position and what you
will do about my complaint.
look forward to hearing from you as soon as possible to resolve this problem. If I do not
hear from you within ten days, I shall lodge a complaint with the appropriate consumer
agencies. For your information, I am also enclosing copies of my receipt and cancelled
check. I may be contacted at the above address and phone number (no.).