Re. Order No. __________
I am writing this letter to inform you that the goods we ordered from your company have
not been supplied correctly. I would like to bring to your attention that on (Date) we placed an order with your
firm for (number and type) ultra super long-life batteries. The consignment arrived
yesterday but contained only (state number) batteries.
This error put our firm in a difficult position, as we had to make some emergency
purchases to fulfill our commitments to all our customers. Undoubtedly, it caused us
Therefore, I am writing to ask you to kindly make up the shortfall immediately and to
ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for
our supplies. I shall look forward to hearing from you by return.