Re: account number
This is to inform you that on
[date], I bought a [name of the product, with serial/model number] from [details like
location, date etc.].
I am sorry to inform you that your product has not performed well due to [state the
problem]. I am disappointed because [explain the problem; for example, the product does
not work properly, ex. I was billed the wrong amount, something was not disclosed clearly
or was misrepresented, etc]. Therefore, I seek your immediate attention to resolve the
problem by taking appropriate action, such as [state the specific action you want - money
back, charge card credit, repair, exchange, etc.]. I am also enclosing copies of my
records [include receipts, guarantees, warranties, canceled checks, contracts, model and
serial numbers, etc].
I shall look forward to your reply and a resolution to my problem, and will wait until
[set a time limit] before seeking help from a consumer protection agency. Kindly contact
me at the above address or by phone at [phone no.].