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Write a letter complaining about a faulty product.

 
 
Dear Sir/Madam 

Re: (account number, if applicable) 

This is to state that on (date), I (bought, leased, rented, or repaired) a (name of the product with serial/model number or service performed) at (location, date etc.). 

However, I must inform you that your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am very disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, wrongly billed amount, etc.). 

I would appreciate if you take appropriate action to resolve my problem by (state the specific action - money back, charge card credit, repair, exchange, etc.). I am also enclosing copies of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, etc), which may be required by you. 

I shall look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from the Consumers Court or any other authority. Kindly contact me at the above address or on phone at (phone no.) in case you need to clarify any queries.

Sincerely,

 




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