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Write a letter complaining after a Purchase or Lease of a Product or Service.

 

Dear

Re: (account number, if applicable)

This is to inform you that on (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location, date and other important details of the transaction).

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

Therefore, I would appreciate if you resolve my problem by (state the specific action you want - money back, charge card credit, repair, exchange, etc.). I am, hereby enclosing copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

I shall look forward to your reply regarding resolution to my problem, otherwise I will have to seek help from my local or national consumer protection agency. Please contact me at the above address or by phone at (phone no.).  

Sincerely,  

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