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  A1 Letters  





Write a letter complaining about inaccessible information or Telecommunication Technology provided by an organization.


Company Name

Consumer Complaint Division


Re: (account number)

On (date), I (bought, leased, rented, or tried to use) a (name of the product, with model number, or name of the service) at (name of store, location, date etc).

It is with deep regret that I have to inform you that your product (or service) is not accessible to me. I am disappointed because I cannot use (name the feature or function causing the problem) because (describe the problem). Since your product (or service) is inaccessible, I cannot (describe how the product's inaccessibility affects your ability to work, etc).

I would appreciate if you resolve the problem by (state the specific action you want - money back, charge card credit, repair or modification, exchange, etc.). I am also enclosing copies of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

In case you have any queries, kindly contact me at the above address or by phone at (phone no.). I shall look forward to your reply and to a prompt resolution to my accessibility problem.



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