Consumer Complaint Division
Re: (account number)
On (date), I (bought, leased, rented, or tried to use) a (name of the product, with model
number, or name of the service) at (name of store, location, date etc).
It is with deep regret that I have to inform you that your product (or service) is not
accessible to me. I am disappointed because I cannot use (name the feature or function
causing the problem) because (describe the problem). Since your product (or service) is
inaccessible, I cannot (describe how the product's inaccessibility affects your ability to
I would appreciate if you resolve the problem by (state the specific action you want -
money back, charge card credit, repair or modification, exchange, etc.). I am also
enclosing copies of my records (include receipts, guarantees, warranties, canceled checks,
contracts, model and serial numbers, and any other documents).
In case you have any queries, kindly contact me at the above address or by phone at (phone
no.). I shall look forward to your reply and to a prompt resolution to my accessibility