writing this letter to you concerning three polymer lawn and garden sprayers that I have
purchased within the last two months from the (name of store) in (name of place). The
polymer sprayers are XXL Spray-Master two-gallon hand held sprayers, model number and cost
me about (amount). I purchased the first sprayer on (date).
However, I am sorry to say that all the
three sprayers had a faulty flow control. The handle control that regulates the amount of
spray by the amount of pressure applied in the handle is made of plastic. After about two
hours of use, the plastic lever controls wear out. I have followed the instructions that
came with the merchandise. All three sprayers have had the same problem. I have exchange
the first two sprayers a week after each sale. The third one I still have with me and I
also have a copy of the receipt and the instructions/parts manual enclosed.
this is the only type of sprayer the the store stocks and since the (store name) is the
only store in this area that keeps the sprayers, your customers are forced to either buy
this faulty sprayer, or go out of town to meet their needs. Therefore, I request that you
and your store confront the manufacturer to correct this problem and that you stock a
different name brand sprayer. I am also requesting a refund of (amount) for the third
sprayer and a follow up with a letter indicating progress on this problem.
I would further say that stocking
below-standard products forces customers to seek other sources of merchandise, which
foreign markets and out of town businesses are only eager to provide.