writing this letter to draw your attention to a problem that has arisen from the purchase
of one of you cosmetic products (item name, ex. mascara) on(date) at the (name of store)
at the price of (amount).
sales girl sold me this mascara in two shades of blush and a jar of Fango masque.The problem developed shortly after applying
this mascara for the first time. Within one hour, my eyelids became puffy and red and
began to itch. After two hours, my entire eye area was swollen and remained so for two
days. No other cosmetic product had been applied to my eye area, and I feel sure that this
mascara caused an allergic reaction for my skin. In the past, I have been using various
brands of mascara including Estee Lauder, Channel and Maybeline and have never experienced
this sort of reaction before. My dermatologist advised me not to use your product again. I
had purchased this new tube of mascara in preparation for a head shot which was scheduled
for the day on which I first used your product. I was unable to keep this appointment for
which I had paid a nonrefundable deposit of (amount) and further I also incurred a
dermatologist fee of (amount). The copies of receipts for these services and the mascara
purchase are included in this letter.
appreciate being compensated in the amount of (amount) immediately for the discomfort that
the use of your product has caused me. This sum is to reimburse me for the doctor's visit,
for the photographer's fee, and for the purchase price of the mascara.
used many of your products in the past without any problems and hope to continue do so in
the future too.