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Write a letter complaining about poor service.

 
 
Dear (name)

Outstanding service problem - contract ref (number)
This is to bring to your kind attention that your engineer (name) called up on me for the third time in the past ten days in order to repair our (machine and model) at the above address, yet it is still not in working condition.me as how you plan to deal with the situation.

I would like to inform you that the engineer was unable to carry out the repair once more because the spare part (type/description/ref) was again not compatible. (I attach copies of the service visit reports.)

I would appreciate it if in the next service visit, arranged for (date), you kindly look into matter and send  appropriate spare parts, so that my machine is repaired. Kindly call me (telephone no.) to inform
When the matter is resolved, I'd be grateful for a suitable refund of some of my service contract costs.

Thanking you.

Yours sincerely

 




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