This is to acknowledge the receipt of your letter of [date] which explained the reasons
for canceling your purchase order. I am deeply sorry about the misunderstanding that has
led to this cancellation and have taken the matter up with management in order to ensure
that such a problem does not occur again.
We would like to reiterate that as one of our valued customers, your satisfaction is one
of our primary concerns.
Kindly accept our sincere apology.